Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in PALMONAS jewelry?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided PALMONAS pouch when not in use.
Is your jewelry hypoallergenic?
Yes, all our pieces are nickel-free and lead-free, making them safe and comfortable for sensitive skin.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Yes, PALMONAS ships to most countries worldwide. Shipping costs and delivery times vary by location.
What is your warranty policy?
We offer a 6-month warranty on all jewelry covering manufacturing defects. This does not include normal wear and tear or accidental damage.